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Air Purifier

My air purifier doesn't respond to smart home control.

Please try re-setting the Wi-Fi on your air purifier following user manual and re-connect with the smartmi link APP, then connect with other platforms again.

My air purifier is connected to the power socket but it doesn't work.

Please check your cable connection first, try re-connecting the cable to test again. If you still can’t turn on the air purifier, please contact us.

How can I restart my smartmi air purifier?

Turn off the air purifier, then unplug the cord for 30 seconds to re-connect and turn on again.

Why can't I find my smartmi air purifier on Mi Home APP?

The connection only works under 2.4GHz Wi-Fi, please check your Wi-Fi setting.