Product Help

Air Purifier

Air Purifier P1

Evaporative Humidifier

Evaporative Humidifier 2

Standing Fan 2s

Standing Fan 3

Fan Heater

Convector Heater 1s

Smartmi VortexWave A1

  1. Confirm that the water tank is installed correctly. If the filter element is washed with water, please make sure that it is completely dried before using it;
  1. Open the roller brush cover, take out the roller brush, and clean the roller brush hair with a scraper;
  2. After shutting down, take out the water tank , turn the robot over, and check whether the driving wheel is blocked by foreign objects. If there is any foreign matter , please clean it up in time, and press the driving wheel to observe whether it can rebound normally;
  3. APP has a cleaning intensity adjustment function. If the heavy-dirt gear is used for cleaning, the sound of the robot will be relatively loud. It is recommended to use the light-dirty gear ;
  4. Please check whether the clean water tank is empty or the clean water is too low. When the clean water tank is empty or the water is too low, there will be gas in the water pipe and abnormal noise when cleaning.

If it is household cleaning and maintenance, it is recommended to use a low gear for cleaning tasks, and a higher gear is recommended for cleaning stubborn stains. The robot has the function of continuous scanning at breakpoints . The robot will automatically recharge when the power is low (less than 15 %), and it will continue scanning at breakpoints after charging.

Open the APP to enter the home page of the device, click the menu bar in the upper right corner to enter more settings, click the security settings to set the password, and enter the password to enter the device after setting the password.
  1. Check whether the robot is turned off ( the robot will enter the dormant state if it is still in the non-charging state and does not operate for more than 10 minutes; in the dormant state, short press any button to wake up the machine. The robot is in the dormant state for more than 30 minutes without any The robot will automatically shut down during the task, and the robot will have no sound ; in addition, it will automatically shut down when the battery is lower than 5%), and the robot shutdown position can be viewed on the map;
  2. Please check whether the WIFI network is normal.
First, family members need to download the Mi Home APP to register and log in. The sharer APP enters the homepage of the device to be shared, click the menu bar in the upper right corner, and select Device Sharing. Share the robot through WeChat friends or Xiaomi account (mobile phone number).

The map is confusing : please try to use the previous correct map; please try to restart the robot and rebuild the map;

Lack of map construction: Please ensure that the passages of all areas to be cleaned are unobstructed when the robot builds a map, and organize the wires and other items in the home to ensure that the robot can walk smoothly. If the door of a room is closed while the map is being created, the next time the robot cleans, the door of this room is opened, the robot will enter automatically, and the map will be updated automatically.

Take out the water tank of the robot, turn it off after turning it off, and place it with the bottom up. Press and turn the drive wheel to clear the entanglement and blockage. If there is hair, you can use the attached hair cutter to clean it; if the surface of the drive wheel is stained, you can turn the drive wheel and wipe the surface stains.
Check whether the scraper is damaged or falling off, check whether there is garbage or hair blockage at the suction port of the roller brush, check whether there is garbage attached to the roller brush, remove the water tank to check whether there is garbage or hair blockage in the suction channel, and use a cleaning brush And the cutter to clean the clogging hair and other garbage, clean the sewage tank, and troubleshoot.
As a daily maintenance for the family, the washing mode can achieve a better cleaning effect. In the case of a lot of dry garbage, it is better to use the dry sweeping mode to clean it first, and then use the washing mode to clean.
In the zone cleaning state, it can be set up to 2 times.